Customer service in Barrhaven Best Buy directed me to Merivale’s Best Buy because the item I was looking for in the colour I needed was “in stock” there. I go to the Merivale location and the sales rep indicated there were 6 in stock according to their inventory. He rummaged through a couple of the items in the store front and said there were only grey left and spoke to his manager who said to him, “there’s nothing we can do about it, there’s nothing left”. They didn’t even bother to look thoroughly and the manager didn’t even bother speak to me himself. Update your website if there’s nothing left, and go through everything before saying there’s nothing in stock.

I went in yesterday to get a laptop. There was a crazy line and business is not as usual with covid right now. The team including Ahmad was very helpful not just with me but everyone waiting in line. Great job during a time where your jobs have become more difficult due to this pandemic.

I bought a new phone and the guy talked me into signing up for the geek squad plan. He said i pay a monthly fee and if my phone is damaged they would repair it. A few months later the phone’s camera stopped working for some reason and best buy is avoiding taking care of it. They keep making things up and I’ve been transferred to 5 different agents and each would tell me a different story. One also said i have to pay $200 upfront if i want it repaired. The sales guy never disclosed that. It’s been 3 months and I keep being shuffled around and promised that a manager would call me and it never happened. Very dishonest people. I’m not letting this go. It’s a scam and they depend on people just letting it go. I’m not one of those people.

Most Best Buys have good customer service, which speaks well of corporate policies, but the times I have visited this location I have been very impressed by the friendliness of staff – and especially the availability! Usually staff at any store are friendly but I was blown away that there were so many blue shirts around, and I don’t think I saw almost any customer without a staff member helping them out. And the staff didn’t just stand around or do other jobs: they were eager to help and asked what I needed without me needing to approach. Definitely an awesome experience.

I have tried to give Best buy the benefit of the doubt. The first few times I purchased products from them (specifically computers). Every single computer I have purchased from best buy has consistently turned out to be a dud. These were computers specifically recommended to me by “knowledge best buy staff”.

Geek squad is even worse. With all my issued they did not honor their replacement policy and even when speaking with the Geek Squad manager he did not care enough to work with me to find a common ground solution.