I called in 2 years ago to cancel my membership, the person working clearly told me it was done and that i was not a member anymore. 2 years later they call me saying I owe them 360$ tried to explain myself but they still made me pay 120$ for no reason at all. poor customer service and extremely bad place to workout

The gym itself is fine, apart from being a little overcrowded at times, and and sometimes there are machine hoggers. The staff are nice for the most part despite not actually doing anything.

My issue is with the way they do business. I called to cancel my membership in February, since I no longer work in the area and it’s far from where I live and not easy to get to. I was told to come in to the gym in person, which I didn’t do on that occasion due to bad weather and poor road conditions. Then they were closed due to Covid-19, although they still took the March payment.

I had forgotten about it since I wasn’t charged again after that, until Friday, July 31st when I received an email that the annual fee of $39.99 would be coming off the next day.

It’s actually illegal in Quebec to charge an automatic renewal without 30-60 days’ written notice – not less than 24 hours.

I called again to cancel, and was told that this fee could not be stopped, and that in fact my membership was still valid, so I’d have to come in and sign the cancellation, which I did.

I have sent an email to [email protected] and surprise surprise, no response. The charge was taken off my card and I have had no option but to report it as an unauthorized transaction, a move I had hoped to avoid.

I really wanted to make this easy for Buzzfit, but they are making it difficult and if this policy is not reviewed there will be others who take legal action. I am sorry it has to be this way, but this is dishonest.

In the world of covid-19, you can absolutely cancel your membership by phone or online. For them to not allow members to do that is without question unacceptable and despicable. If they refuse, call your credit card company to cancel your card and they will send you a new one that way Buzzfit can’t continue to unfairly charge you. Don’t bow down to their ridiculous “rule” that you need to cancel in person.

This gym has everything that most people need at a very good price. The staff and manager are always welcoming and friendly.

This is a terrific gym. The staff and trainers are all helpful and friendly. It has all the equipment you could want and is open 24/7. Both staff and gym members are very conscientious about keeping everything as clean as possible.