Carrossier ProColor Mont-Bleu is located at 35 Rue Audet, Gatineau, QC J8Z 1Y1, Canada
Hours:
- Monday: 7:30 AM
Carrossier ProColor Mont-Bleu is located at 35 Rue Audet, Gatineau, QC J8Z 1Y1, Canada
Hours:
Very professional and friendly place.
If I could give more than five stars I would. I went from having a horrible and scary experience at another body shop to picking up my car today from these guys cleaner, in better shape than I left it and they were nothing but kind and professional. They did a huge amazing job but also some small things that it took me a little while to notice. I’ll never stop being thankful for stumbling across this shop. Can’t recommend more.
I can’t speak about someone else’s experience with this company, but my personal experience is negative. I have found that when a business makes a mistake how they address it –or not- reflects the quality of the company and its people.
I took my car to Carrosserie Mont-Bleu in 35 Audet, Gatineau, QC, J8Z 1Y1, and at first, they were polite. However, after receiving my car and paying for the repair on September 17, 2020, I noticed a hole in the leather on the steering wheel. At that moment I reported the damage and at first, they denied touching it -even though they had certainly driven the car. The person I talked to identified himself as the owner, Bruce Hamel, and after saying that he was not going to pay for a new steering wheel and me clarifying that I was only asking for the damage to be repaired –nothing more- he said he’d look for options and would call me the following Monday.
He didn’t call as agreed and I called back on September 24. He asked for more time and I agreed to wait two weeks and then find a solution. Again he didn’t call and I called him on October 14; he asked for more time and I agreed although the two weeks had long passed. On October 16, he called me –the only time he has called me- and said that he had found a used steering wheel and he’d have it the following Monday or Tuesday.
Again he didn’t call and I called him once again on October 27 but I was told he was busy and couldn’t take my call, so I left once again my name and phone number and he hasn’t contacted me since. Therefore, I had to file a complaint with the Better Business Bureau.
Great service. Really professional. The best in the region!!!
I purchased a used car this summer and noticed signs of rust making bubbles under the paint on parts of the car. Having noticed the same make and model have rust issues in my area, I decided to have those areas repainted to avoid issues down the line. I asked for a different paint colour on those panels only (rest of car is white) they are on board! They were very very thorough and were in contact with me to explain the steps as they found more rust than expected (pictures shared along the way). Even looked at my breaks letting me know to keep an eye on them :) Safety first!
When I picked up the vehicle… despite the fact I was only having it painted…. the interior was even cleaner than when I left me car with them. I wasn’t expecting that! They are very professional and super detail oriented. I was so happy!!!!
Carrossier ProColor Mont-Bleu
(819) 771-4427
35 Rue Audet, Gatineau, QC J8Z 1Y1, Canada
http://carrossier-procolor.com/ateliers/carrosserie-mont-bleu/