ProStar Heating and Plumbing Company in Calgary. We offer plumbing service, water heater, leak detection, AC Repair Install, Sewer Line Service, Drain Cleaning Service, furnace repair and installation and many more. At Prostar Plumbing and Heating, we provide top quality customer service at an affordable cost. You can count on us for efficient and affordable installation, leak detection, repair and replacement services. We are Open 24 hours, 7 DAYS A WEEK.
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- Monday: Open 24 hours
- Tuesday: Open 24 hours
- Wednesday: Open 24 hours
- Thursday: Open 24 hours
- Friday: Open 24 hours
- Saturday: Open 24 hours
- Sunday: Open 24 hours
POOR EXPERIENCE WITH SEWER REPAIR>>>>
I’d be extremely wary of hiring any company that leaves combative replies to poor reviews and includes the customer’s address who left a poor review. I am amazed they have so many positive reviews when customer satisfaction and honesty is not what we experienced with Pro Star. We wish we had read the reviews before hiring them.
Our experience with ProStar has been a nightmare. Giving them 1 star to leave a review is generous. This is not the company to hire for any SEWER REPAIRS. I suggest to use a City Indemnfied contractor instead. We ended up taking Pro Star to small claims court because the sewer repair we hired them to do was done with deficiencies and they covered it up telling us it was done correctly. After, any attempt (7 within 6 months) to have them repair their job as per warranty, was ignored. We finally had to hire a City Indemnified contractor to completely re-do Pro Star’s job for a fraction of the price we paid Pro Star and it was done correctly. We then had to take Pro Star to small claims court where they settled with us and paid for the cost of the City Indemnified contractor to repair their poor work. Now, it’s one thing to make a mistake when doing a job but it’s another when you completely ignore all attempts made by us to fix the work and make us drag you to small claims court. Come on, poor, poor, poor customer service and very expensive!!!
Darcy has been great to work with. We found him to be very personable, knowledgeable, professional, and courteous. He was very helpful in pointing the various furnace performance options available without any pressure.
He was prompt and followed up in a timely manner.
Also we would like to thank the installers (Shawn and Erin) who did the work on the new furnace. They were courteous and professional in their work and a pleasure to work with. They treated our place with respect and left the place spotless when they left.
we strongly recommend ProStar for you heating needs, and we will definitely use their service again if we need to.
Shawn came in an investigated the issue. But advised he didn’t have stock in the van of the part needed so had to source the part. He seemed very knowledgeable and was polite and courteous. Look forward to the parts so my issue is fixed.
Update: I was too quick in my review of this company. It is now December 23 and my leaky faucet has not been repaired. I have called a few times asking for an update and was told they’d have the tech call me. But never have I heard anything from this company again. They are happy and very quick to come and take the service call fee. But that’s about it very disappointed if I could ask for my money back for wasting my time I would. Because I have to give a review I am only giving them one star. I would not recommend this company.
Our furnace had quit working so we called ProStar to check it out. They responded in a very timely manner. As it turned out the cost of repair warranted it to be replaced. Darcy was very knowledgeable and very helpful. He explained all the options and even gave us sometime alone to discuss the options . Our house has two furnaces so we decided to replace both due to their age. We setup a replacement for the next day and they arrived early that morning and after many hours they completed the job, they explained any questions I had .They did an excellent job of replacing the furnaces and getting our heat back on . I can’t say enough about the work they did and that when they left everything was cleaned up. I would recommend them.
Unclog kitchen sink. New faucet & garburator.