I’m not one to normally write reviews, but I had an awful and frustrating experience with the service department. I brought my car in for service back in February after getting an email from my car indicating that it needed to be brought in for service within the next 24 hours. The issue with my car was diagnosed (something to do with the AC) and I was told a part would need to be ordered and then I could bring it in again to be fixed once it arrived. Fair enough.
After not hearing from the dealership for over a month, I called back in March to check on the status of the part and was told it was just across the border and should be in soon. Okay. No problem.
By April, I still heard nothing. Called back again. There were closed because of COVID. Fair enough.
Called back again in May once they re-opened and was told the part was there. Yet no one bothered to call me and tell me. Booked an appointment and brought it in for service to finally have it fixed. Four months now since initial diagnosis and was really starting to feel the effects of the issue with the AC. Was told I would be able to pick it up the same day and would not have to leave it overnight. I was at work so my husband called around 3 pm as they were closing at 5 pm and we had not heard anything from them.
When he asked if the car was ready for pickup, they were rude and gave him nothing but attitude, asking why we would even bring in the car for service when they did not have the part, even though I had called and asked and confirmed they had the part, which is why we booked the service appointment in the first place. Then they said that apparently the part “cannot be found anywhere in North America,” even though in March the part was on its way and just across the border. And then blamed the appointment booking on outsourcing, yet I spoke to someone in parts first who confirmed they had the part before I was even able to book the appointment. And if they could not fix the car, why not call us and tell us? Why did we have to call them?
I have honestly never been so frustrated. Just a complete lack of communication on their part and nothing but attitude. Not once was there even a single apology on their end.
We took the car to the Chevrolet dealership in Milton the next week and they were beyond amazing. Re-diagnosed the car for me, put dye in to determine the location of the leak, informed me a recall (which Barry Cullen did not) and ordered the part. The part will be in a week, which is magical considering that according to Barry Cullen it could not be found anywhere in North America. And they honoured my warranty, which expired during the course of this four month ordeal.

Straight forward. Explained options and pricing clearly. Found the right combination!

Went to get the Last free Oil Change . Was part of the Selling Feature for my New Colorado . I had arranged to have the last one Extended .Due to the Lack of Kilometers I Put on my Truck .Not a Problem .This time I go to get the last of the free ones Won’t Honor this .I said I wanted to Talk to the Service Manger .He would not come and Talk to me .
Well I paid the Full Amount of the Oil Change .
Well I Can Guarantee I will never be back for Service or to Purchase any New Vehicles there again .
I hope the Service Manger gets a Good Bonus This Year

Mike
Gillis

I had the pleasure to deal with Nathan – very knowledgable, patient and professional. Would recommend him 10/10.

Amazing value for trade ins as well.

I always bring my vehicles to Barry Cullens for service. Very friendly crew and they do great work. Mike in the service dept is awesome to deal with. He always goes above and beyond. Would highly recommend.