I had the most wonderful massage on Saturday November 23 by Nicoline. I was in Vancouver for the weekend and was able to book the day before. The spa was lovely and the massage was just what I was hoping for. Thank you!

Best Spa in Vancouver hands down! Love this family feel spa. Sip on some, tea, water or wine before your facial or massage or your beauty treatment. Enjoy the steam room and just relax in tranquility and ENJOY!!!

I had a massage here yesterday with Jessica one of their RMTs. The massage was good and Jessica was great however, covid-19 protocols were not strictly followed. Jessica did not wear her mask over her nose only had it covering her mouth. For such a stressful time with the covid-19 situation I expected that masks would be properly worn at all times. Additionally, the prices listed on the website did not reflect the price that I was quoted at the end of the service.

I had originally provided a poor review of this Spa as I had the issue below in receiving gift certificates:

I ordered (and paid for) two gift certificates on December 18th, each for a 45 minute pedicure. These two items are (were?) gifts, and I intended on forwarding the email confirmation of purchase onto my friends. I am currently stuck overseas due to the pandemic, so most of my Christmas presents were gift certificates this year.

I did not receive the email confirmations, however, noted that the funds had come out of my account. I contacted the Spa and they confirmed that I had paid, yet didn’t provide me with proof of purchase. It is quite frustrating, as it is now January 4th, and I still have not been able to give my friends their gifts.

Since posting the above, the business has got in touch and resolved the issue, so I have adjusted my review to show that they made it right.

My mother and I had a facial at Beverly’s Spa on 4th. She was booked for a 75 minute facial but was only given a facial for 45 minutes. I was booked for a 75 minute facial but was only given a facial for 60 minutes. This is our favourite spa, so we were disheartened to learn that our service was rushed and they still wanted to charge us for the full time. When we asked the cash register why our facial was shortened, the sales representative told us we had booked a 60 minute facial, which was not true, and even if it was my mother’s facial lasted only 45 minutes. We were devastated as the facials and products we bought totalled almost $600, and we still gave a generous tip because we believe in customer service. The manager was upset by our request and told us the most he could give us was a $10 discount, which is only a 1.5% discount on a $600 service. We love this spa, and have been faithful customers here for years. This review is not to bash the spa, we are simply asking for your team to express loyalty towards your customers and offer my mother and I a better reward to repay us for our mistreatment. Please reach out to us so that we can give the spa another chance and continue our treatments here.