Very disappointed in the service and care. I would not recommend this clinic unless it is an absolute emergency. This clinics idea of good service (“gold standard care” as they say) is dictating what is necessary and making you feel guilty for not doing every last thing possible for your animal rather than having conversations about options and what might work best for each family.
We had been taking our dog to 24 hour for a number of years with many visits as our dog has seizures. We were rarely able to see the same vet more than once and thus it was difficult to get a consistent care plan for our dog. We decided to try a new clinic for that reason.
The new vet was great but was concerned that she may not be able to get our dogs seizure medication in immediately, particularly because of shipping issues due to COVID. We only had about 4 days of medication left for our dog but I advised our new vet that I was sure 24 hour clinic would provide medication to bridge the gap.
Unfortunately, 24 hour refused to provide any medication as they abide by “gold standard care”. This meant that we had to go in for $500 worth of bloodwork before they would provide any medication – medication that our dog had been on for at least 2 years. They would not even provide 2 weeks worth of medication. Apparently, this clinics idea of a “gold standard care” is putting my dog at a risk of having seizures.
To make things worse, the office manager outright said that this situation easily could have been avoided had I planned better. This assumed that I would have known that 24 hour clinic would be extraordinarily rigid in their policies and that our new vet would not have the medication on hand. In any event, there was absolutely no understanding or compassion.
Also relevant that this circumstance arose after we had been loyally attending this clinic for at least 4 years. We spent thousands of dollars having every recommended test and procedure done. Our dogs seizures were very well controlled and there was no reason to believe that we were not appropriately caring for our pup. This has been an extremely upsetting and disappointing experience but glad we have found better care elsewhere.

The vets and staff here saved my dog’s life. It was a horrible few days of him being sick and they were friendly, professional, and helpful every step of the way. They advised on appropriate tests, possible next steps, and arranged follow up when he was discharged. On his follow up appointment, they greeted him like he was the only dog in the place. A few days later, they called to follow up and see how he was doing. I’m very happy with the care he received.

The staff are so friendly and helpful! The doctors are very professional and so kind! They provide information, treatment options and follow up. Excellent!

Yesterday I tried to make an appointment with our regular veterinary clinic but they were full and recommended 24 Hour Animal Clinic.
The staff were friendly, efficient, well organized and professional.

However, I was shocked at the recommendation for care and the cost for the service.

My cat had been out fighting earlier in the week and was bitten or scratched by his “friend”. His back foot was swollen and infected and he was not putting weight on it. I knew what had happened because this has happened before. I told the vet technician, and she seemed to pay attention. She showed an interest in the cat.

However, then the veterinarian came in, she seemed to pay no personal attention to the cat. She did not ask me what had happened. She tried to touch his paw, from which, he winced. She said she would have to sedate him to look at the paw and clean it and while he was sedated she was going to xray his leg to see if it was broken.

I was shocked, and I think my shock registered through my mask. She went back to the cost sheet and at my questioning reduced to cost from over $600 to under $200, for just the examination, some anti-biotics and the suggestion of soaking his foot in epsom salts.

I would not recommend this clinic, because, my experience indicated that they are more interested in expensive procedures than simple care for the animal.

We had one of our cats brought in who is quite old as he had stopped eating and drinking for about 24 hours. We thought based on the symptoms he might have a blockage. Right from the time we called, through them providing a rush appointment on a Sunday with Dr. Lamont, we were very impressed with how they worked with us on diagnosis and a treatment plan. We have used the hospital before and each time it has been a 5 star experience. For people seeing reviews saying things like they pressure you or they are over-priced is absolute non-sense. People who decide to take an animal in to a vet need to understand that vet care costs what it costs. They are running a 24 hour hospital with lots of staff on duty and of course have related costs to serve the community. Regina is so lucky to have such caring people available at all times to help our beautiful furry friends when they need it most. Also, a special shout out to the front office staff. There were so many calls coming in and balancing customers, they did an excellent job. Thank you to the entire team, we will always use you when we need this kind of acute care.