Amazing staff and my dogs don’t fight going in. In fact I am pretty sure they look forward to going to the vet.

I took my dog for his ear affection. I told them debris things deep in the ear. They did not clean them out and only roughly clean the ear’s appearance and charge me a lot! After I got home checking my dog’s ear find about the deep dirty things which I cannot clean them myself, I called them, but they closed. It is just 4:07 on Monday!
Made me very uncomfortable about not cleaning the things deep in the ear. Why should I go to your hospital if I can clean them out myself?

Cornell Animal hospital has been great to us and our fur babies from the get go. We have taken our cats there for 3 years now, and always have a good experience there. The vets are always informative, the staff on the reception desk are always pleasant and helpful, and despite our one cat’s dislike of vets in general they are always patient with her and manage to work around her intolerance. With COVID happening as well, they have a good system in place with the curbside pick-up and drop-off of animals. Thank you Cornell staff for always making our visits pleasurable! Highly recommend this vet to anyone.

For anyone considering a new vet, I personally have found the vets at this clinic to offer difference advice depending on which vet I see, and some of the advice given can be very forward and ‘to the point’ – to the extent that I have felt uncomfortable.
I had a miscommunication with one of the vets regarding my cat/his necessary diet when he got sick with urinary crystals. I didn’t feel like my questions about urinary food from the pet store vs the vet store was properly heard and I didn’t feel properly educated in a positive way about the necessity of the veterinary urinary diet.
I let this stew for several years and when I received my medical records was upset to see personal judgements made about me, assuming that I would not listen to medical advice and that they would wait to see if my cat died. I did however listen to all advice and my cat has been happy and healthy on veterinary food for the last several years.
With that being said, the vet in question has called me and offered to talk. We had a very good conversation where both sides were heard and I can now understand that his abrasive tone was fueled by passion for the welfare of my pet.
I think if there’s anything to take away from my experience its that as people, we will get along better with some vets more than others and I am happy to say I can part ways with Cornell on better terms than I originally thought.
I also want to note to anyone reading to please take vets advice when it comes to an essential diet for problems like urinary crystals, diabetes and kidney disease. Vets know best and my experience would have likely been better when asking questions/trying to learn, if more people listened to his advice.

Cornell has been our vet for almost 8 years now, and we’ve been nothing but pleased with the level of service and care from all of the staff. Dr Mark (and everyone else!) are so wonderful and accommodating. We love going to the Dog-tor!