Horrible customer experience.

At the beginning of June 2019 we bought a new Seadoo gti. When we tried it for the first time – surprisingly, the breaks didn’t work! After acceleration my husband had no way to stop and drove by accident directly into the bank of the lake with stones. It all happened in front of the water police. The Seadoo was scretched a lot. Just saying – we had 2seados by that time and were driving regularly by that time. We were not buying a bicycle. We purchased a “luxurious” water toy for 15 000+ cad, brand new. Luckily, there was no health damage.

We complained to BRP and to the Dealer #ncperformance granby. Following the investigation at the dealership it was stated that the breaks on our new Seadoo never worked and even were never tested at the #Brp plant in Valcourt. So, I am questionning myself how can they get any safety or quality reward?????

After our complaint we contacted brp. We were offered free repair for our Seadoo at the dealership and 500 cheque for BRP products. We agreed with the dealership to take our seadoo to the service in october. We agreed. In October we gave our seadoo for the reparation. Today, on January 17 we are calling the dealership for like 10th time to ask what is happening with our Seadoo. Aaand.. The guy has no idea. And we had to repeat all the story again?

What can be called “customer service” here? Ignorance for more than 3 months?

We request our seadoo to be repaired as soon as possible and to provide us the date when it is ready. If brp and nc performance granby are not capable to follow the agreement and their commitment, then, we request our brand new seadoo sold to us without breaks and damaged as a result to be replaced by the same brand new machine, fully functional this time.

Horrible, poor, zero customer experience. Full absence of customer follow up. The whole production site should be figned for such faulty “lux” products, as they put the water security under risk.

Biggest manufacturer of snow mobile vehicle’s in Canada

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Great place to work where you are treated as an individual and not a number.