Always good service and very good advice. The last time I had my bicycle serviced, they called me and explained all my options, with no pressure to choose one thing or another. Highly recommended.

While the shop boasts much equipment and a good selection of bikes, the telephone manners of the staff leave much to be desired (“condescending” is the kindest word I can find), the quality of bike repair service low and slow, and the after-repair service nonexistent. If they cannot repair something properly, take six weeks to do it wrong, and refuse to fix their shoddy repairs for free after another problem creeps up a mere three months later, why should they stay in business? Instead, people, go to the Retro-Rides bike shop on Sparks Street, where the service is fast, friendly, of good quality and not overpriced.

Excellent customer service, helpful and knowledgeable staff. Good product selection. I prefer this location to Kanata’s as it seems more organized.

Knowledgeable sales people, I got talked up a couple of hundred bucks to a better bike but it was 500$ off so I was happy. The service people we’re friendly and easy to work with. My RockShox blew a gasket when I brought it home but promptly returned it and they took me in right away. Hopefully it doesn’t blow again like my wife did when she found out how much I paid for the bike…
Westboro location.
OK fast forward 5 years later and my rear hub blew, brought it in, was just an adjustment they fixed it on the spot and charged me nothing…. Will ALWAYS do business with them.

This place is always super busy and it’s easy to tell why. Whenever I’ve gone in, usually for cycling gear the staff know the items they carry and are able to answer any questions I have with a level of expertise. They are able to make suggestions and usually have what I’m looking for in stock.

This is the kind of store I could go into looking for a specific item and leave hundreds of dollars lighter. Kind of like a Canadian Tire for outdoorsy, active people.