I order from this place fairly frequently and it used to be great 5star all day… unfortunately the quality and care are completely gone. Raw undercooked pizzas are sent out and the orders are most often wrong. Today was the last straw for me. Do yourself a favour and don’t order from this establishment because they clearly don’t care about their food.

Failed to read the basic notes for our child’s food challenges. Now we have our food and our son can’t eat it. Chicken nuggets with sauce on the side came with sauce on them and they forgot the dipping sauce. This joint isn’t cheap so I thought I’d get a little more attention to the details.

Please open a Pizza Nova closer to St Catharines!!! When we want good pizza we drive out to You 😁

They keep getting my order wrong a few times now, they just don’t pay attention, which is really too bad because they make good pizza normally. Disappointed; I’m going to have to go back to checking my pizza before I leave the store.

Not a very good experience, probably not going back.

Ordered online. First time I entered order it said problem with card, so I re-entered card and transaction went through. Two email confirmations and two charges on my card. Had to call and wait about 7 minutes to rectify. Agent was friendly.

Ordered both pies “Well Done”, final product not even close. In fact, I would say “Barely Done”. Onions were not cooked enough, cheese barely melted and definitely not stringy like it is elsewhere.

For whatever reason my pepperoni pizza was made half-pepperoni/half-cheese. They offered a token gesture to apologize.

Arrived at store on time, even had to wait very short time, but both pies were not very hot.

The clincher was that there was a hair in one of the wings and a hair in one of the pies.

Two stars because the crust was good and sauce very good, but too many other issues for my first time around.