I had called ahead to book my appointment but when we got there they were still with someone. Since we had to look at other dresses we didnt say much, thought maybe they were running behind but all 5 times we were there it was the same thing….so why bother “making a appointment”. We picked out my sisters dress, my dress, and even tho i made the apt for my mom too after we picked my dress out we were rushed out the door, like my mom wasnt a priority. We were looking through dresses for her and the girl basically made us pay for our two dresses and wouldnt even help her or let her look.
When we went in the first time the young lady helping us was really great. She seemed to know which styles would suit my sister best since she was 5’11” and she knew which dresses came in extra length, and she was the one that helped us decide on a style for my MOH. The older lady came in and took over, and pushed the other sales associate to the side. She was the one that served us each time after that. She was not well organized, and kept asking the same questions. It felt as though she either wasn’t listening, or was not all that interested..I had said several times i didnt want a vale but she kept pushing the vale on me…I get the feeling they are on commission there. Basically after my dress was purchased she didnt care anymore.
We went back a second and third time to pick pick out the other 3 bridesmaids, and my moms dress. My aunt was also looking at dresses, but has decided to go elsewhere.
When the dresses came in there was no call, I had to call them, and my cousins dress was 2 sizes too big, and my sisters was 8″ too short! When I called and told her, I asked her how we proceed and she said “Its all depends on the situation.” Booked a appointment to come back in and rushed me off the phone. I felt as though she was annoyed with me. When we got there to try on the dress the lady says “Well she might have to wear flats.” I said, “Shes in her barefeet how much flatter can she get?” How is it going to look and how is my sister going to feel when all the other dresses go to the floor and hers doesnt? She remeasures her and she wanted me to keep the dress that was too small, and pay “cost” on a new dress. We had paid $325 for the dress, and she wanted to charge us another $200 for a new dress… I said “No, we will pay the additional cost to order the extra length and you can keep this dress. YOU were supposed to order extra length.” She “Well we BOTH should have caught that.” SHE is supposed to be a professional, not me. I came to a bridal shop TRUSTING that they knew what they were doing because dresses is NOT my area of expertise or else I could have just ordered the dresses on amazon. She embarassed my sister, and after my family had actually just dropped $6500 there the lady seriously couldnt have just ordered in the proper dress. I paid a additional $100 to get a new dress. After we came to that agreement she says “I hope you understand what I am doing for you. We will order this dress and thats it.” Im still in shock that they had no problems taking $6500 to me but cant rectify a mistake ON THEIR PART. We didnt even bother calling about my cousins dress that is 2 sizes to large, not worth my time.
I honestly wish she didnt kick the younger girl out that was helping us the first time we went. She was really good. She mad us feel comfortable. She also seemed like she was a bit interested in us, and listened to our needs. If they are on comission that girl deserved it, not the older lady.
We were going to go back and get the suits for the guys, but after the whole experience so far we are now looking at other options. I think the older lady working there needs a bit of a lesson on bedside manner. Its a shame, the guy doing the suits seems like he makes the experience for the guys fun, looks like he had a great selection of suits and good prices. Picking out your wedding dress is supposed to be a fun and exciting experience. This was not was I was expecting.