Ann is very kind, considerate, and professional. The salon was clean and followed all the current pandemic guidelines. However, unfortunately, I am unhappy with the haircut and styling I received. I have very thick, curly hair and I went in requesting an overall clean-up and layering, as well as straightening my hair. I’m not sure if maybe there was a miscommunication, but thinning/shear scissors were used on my entire head, thinning out my hair significantly. The flat-iron was used on my hair while it was damp, which I know causes damage to my hair. I left with half of my head of hair on the floor. I’m not very picky with my hair, but I wasn’t expecting to have it drastically thinned out. I didn’t fully realize just how much hair was removed until I went home and I was very disappointed. My hair is now very short and thin (I cannot wear it in a bun or ponytail). I have always had thick, healthy hair and I feel that the integrity of my hair is now compromised.