I bought an Arctic Spa from the Kamloops location 3 years ago and I can say from experience that the staff are extremely knowledgeable and helpful and the Manager Jennifer goes above and beyond to get what you need. I love my Arctic Spa and the maintenance and upkeep with the chemicals is a breeze especially being able to monitor your levels and heat through their App. Our area had a 5 day power outage recently due to a terrible snow storm and the spa maintained its heat with only a 10 degree difference. Well insulated and suited for extreme weather. Highly recommend purchasing an Arctic Spa from the Kamloops location!!

Excellent customer service, both in-store and for service calls. They have been more than helpful helping us with our existing tub!

This review is in response to Arctic Spas response to my earlier review. We certainly see my experience I had with Arctic Spa through a different lens. To say that I openly admitted that I was overly aggressive when opening the cover is absolutely false. 2 of your staff told me the cover bracket was improperly installed. I said that I know how the cover bracket came off because I was the one that opened the spa. I pulled the cover off as I always do. The screws you installed didn’t hold the weight of the cover. I do apologize for hanging up on the store manager. Frustration doesn’t always bring out the best in people.

I have loved dealing with Arctic Spa. Any time I have a question or there appears to be a problem, they are so quick to respond and help. Getting spaboy was one of the best decisions we ever made when purchasing our last tub. Arctic Spa has literally contacted me with an email when things appeared to be “off.” I went downstairs and sure enough, the lid had either been left open (kids) or blown open with a nasty storm. I know they are always there at the end of my fingertips:)