Nothing to do with the actual Ottawa Artemano, however 2 months ago i ordered 4 separate orders with Artemano Online totalling almost 9000$. So far, 5000$ of the items have been refunded, with no reason given, and I have still not received my refund for my remaining items after countless emails to the customer service and countless phone calls (which are never answered). This is by far the worst customer service I have ever experienced in my life and I will never shop from Artemano again.

I will be initiating a chargeback with Visa as im still owed almost 4000$, 2 months later, with no response from the company. What is going on here?

I decided to furnish my new home from Artemano Ottawa after I walked in and saw their beautiful furniture. The sales people were very nice and helped me pick out what I needed. It went terribly downhill after my order. After many months of delay for some of the custom furniture I received it damaged. Their customer service at head office was terrible! They only agreed to replace some of the items after threatening to take them to court. The other items that looked good also started cracking. I will never buy any item from Artemano ever again. I have spent thousands of dollars and they definitely don’t value customer satisfaction. This is a sign of a terrible company. Do yourselves a favour and stay away and save your money!!!!

Great service and beautiful furniture. Went in just to look and ended up buying a bed frame and side tables. Amazing quality, highly recommended.

It’s a place where all the furniture are masterpieces with affordable and acceptable pricing in accordance to the quality of the material.
Not only that but the staff are very well experienced and the best I’ve ever seen, especially Sally who sold me most of my home furnishings !
Very well satisfied and thumbs up 👍👍

Super cool store & ambiance. It was my first time visiting the store and Sally was extremely helpful, friendly, and knowledgeable. A big thank you for all her help!