Great customer service

Around the beginning of June we scheduled furniture cleaning for the 3rd week in June with Austin Smith in Oshawa. The representative from Austin Smith arrived a 1/2 hour late for the appointment. We notice he did not attend with booties to place over his shoe so we asked him to remove his shoes but he refused. Instead he indicated he had to go to his truck to get a tarp to protect the hard wood floor while he cleaned 3 chairs, 3 ottomans and 1 large couch. He later returned indicating he had to go to the store to buy a tarp. Hearing this we called the office to voice our concern the representative was ill prepared for the work. The office indicated we should speak to the owner (the technician that left our house). The owner later called back to indicate he could not get a tarp and he had to reschedule the appointment.

We used Austin Smith many times over the years but this management (who also goes by Denver Carpet) left us still in need of a cleaner. Not a reliable company. They earn their poor review.