Well I attempted to purchase at a local store instead of from Amazon. Galaxy buds plus are on their site for 149 and 200 in your store. Your staff refused to price match because my item was only shipped by Amazon. You shoukd study this policy. If I am purchasing from Amazon and it gets to me in 1 or 2 days I don’t care about who the certified seller is. I was merely attempting to give my local brick and morter some business but I am not going to pay an extra 50 dollars to do it. This has cost you my sale on these headphones and I don’t think I will ever shop in a best buy again.

We purchased a TV from the store (in Sudbury, ON) on November 4th (paid over $1600). We paid for delivery and were told the TV would be delivered on November 5th. We waited all day for the TV… no delivery, no phone call, nothing.

Tried calling the store, impossible to get through to the store. Spoke with online customer service. They cannot find the TV, they have no idea why it’s not delivered, when it will be delivered, if it is even still in the store.

Finally spoke with someone in customer service who will try to contact the manager of the store and have this person contact us…

We’ve been waiting hours. Still nothing. This is essentially theft.

I tried to purchase ink for my printer. $76.99 for the HP63 Black and Tri-colour ink cartridges (not the XL). The exact same product at Staples is $58.99. Not sure how you can charge nearly $20 more when your stores are like, 100ft from each other. That being said, wonderful staff.

Me and my Fiancee went in to purchase a PS4 VR and wanted to make sure that they would honor their return policy for the gaming accessory because we were unsure whether the VR headset would fit over my Fiancees glasses. We were told that they would not take it back as a return if it was open, when their website says that they will take back open gaming accessories in the return policies. We then asked if they maybe had a set that we could see if his glasses would fit behind and were told no.

The staff here absolutely did not try to help us in this situation at all. Its ridiculous that this store would go completely against the return policy that their website states. Very glad I did not go by the website and purchase the VR to have it not fit and be unable to return it.

Staff is knowledgeable and very friendly. Can find any item there and get help with online purchasing. Price matching is great too! Amazing procedures during COVID times as well- always felt safe. Also, Lyle was a great help! Not bad on the eyes either ;)