I shop from this store regularly. I know everything is online but i like to physically see things before purchasing. Usually the staff is so help full. But yesterday i did not have a good experience. I picked up a piece of earphones and ask the lady in the cashier to see if it has microphone. She said “You should check it yourself online I cannot do that for you’ . I think her name was Niqaben. We asked her a few times are you sure you are telling me that you cant check the description in your system. She said “there are many details and all details are online you can google it”. This was so disappointing. If I wanted to purchase online , Why would i Come to a store?. Very poor level of customer service for such a lovely store.

Staffs here always helpful. The person on return and exchange department always clearly know my need and provide great solutions. Very efficiency. I would suggest more staffs could work on the floor, since sometimes I got question for a product but every staff were with other customers. Overall they did a fantastic job.

I’ve been a regular customer at this location and I always had a good experience. I recently purchased a TV and the price dropped after a few days. The customer service was quick to refund me the difference. Highly recommend this place!

This is the last time I am shopping at Best buy, Customer service I received today is the reason physical retail stores are going out of business.
I spent 4k during these holidays at this location and was trying to buy a $1100 laptop with cash today.
I waited for 25 minutes between 6:15 to 6:40 at the returns/cash checkout while 4 different staff were either talking to each other or all trying to figure out how to do a simple refund. I asked if I could quickly pay at the other tilt and was given a very rude reply. Brenda is the only one that was trying to help while 3 Chinese men were completely useless & rude.
There is no excuse for treating your valued customers in this manner, especially when the store is almost completely empty.
Only Amazon from now on.

Please hire better staff that understand the value of customer service and human interaction. It is literally the only competitive edge you have in this time and age.

Awfull store will not return.

Spent a half hour discussing computers with staff we narrowed it down to 3 options all 3 computers were not in stock or available to order into store. Couldn’t have been any less help no option to buy any display models of the 3.

I left the store and went to the source store in the mall they couldn’t have been more helpful they had 2 of the options that I liked in best buy in stock. The price was the same and took extra off the price to beat best buy.

Thanks to best buys unless staff the competitor next door got the $1100 sale