Excellent service and knowledgeable staff. Very customer focused. Keep up the great work!

Picked up a new cannondale bike here. The guy that helped me was knowledgeable and patient. Great experience all around.

Knowlegable and friendly staff. Sergio gave very good advice when we were debating between 2 bikes. He was not pushy at all towards the more expensive model. He also helped install the cassettes on two bike trainers and made sure its as hassel free as possible for us when we set up at home. Highly recommend BSP North Van. Happy customer!

I recently bought a newly built bike off Kijiji. It was imported in and the guys I bought it off told me they weren’t professionals at building bikes and I should get it tuned up. I brought it to Bicycle Sports Pacific after first being quoted $320.00 at another bike shop and a 3 week wait. They got me in right away, had my bike done within a week, and only charged me the flat rate of $100 for the tune up, but they went above and beyond on my bike and could have easily charged my twice as much for the work they did. I am new into mountain biking and I really appreciate them for going out of their way to make the best of a bike that may have not even been worth the purchase. As far as I am concerned there won’t be any other place I shop at as I progress into this new hobby.

I ordered a bike August 1st, and was told it would take a couple weeks to arrive (so I subsequently sold my own bike). We’re now 2.5 months after ordering the bike, with no sign of the bike, no telling me when it will arrive (even though I was told “next week” on 4 different occasions), and I have missed the entire season as a result. I hope they can make this right, and if they do I will remove/update my review, but until then I am not a happy customer.