At KP, I was actually there when this happened and agree with T Kemp’s recollection of the conversation. Needless to say you should have booked an apt with the Dr. to discuss your matters in private not bombard or interrogate him while he was doing work on his client (me).
I also have to strongly disagree with your opinion because the staff have always been amazing with me and my daughters who have to tag along. I have never witness him or any of his staff being rude to anyone. I was in terrible pain and could hardly walk when I first saw him, with the treatment I have recieved I rarely have pain by the time I am done I know I wont have any. Treatment wont cure you in just a couple of visits.