Amazing. Had a deep tissue massage, afterwards, I could move in ways I didn’t even know I could haha! Completely recommend – very professional.

I surprised my wife with a getaway to Old Montreal for our 5-year wedding anniversary. As part of the getaway was an afternoon at Bota Bota. It was not our first time utilizing the grounds, as we make a stop every time we visit from Toronto. This time I would like to take a moment to recognize the professionalism provided by Mallory, my massage therapist. She is knowledgeable and reads her patients’ body language so accurately, I was pleasantly surprised. I would also like to recognize Sarah, who was working the bar by the lower outdoor pool, who was very amiable and relatable. We have never left a review but it is important to recognize that we keep returning to Bota Bota for the great experience and ambiance they have provided us over the years.

My partner and I recently celebrated a birthday here. Overall, we had a nice time but there were a few aspects that created a “just average” experience.

1. We celebrate nearly all our birthdays at various spas and usually find that they are great about wishing a happy birthday at the front desk, or preparing a small card and/or treat. We made Bota-Bota staff aware that we were celebrating and it was not once mentioned. Of course it is not mandatory for them to do so, just one of the things that tends to elevate an experience. I would not plan another special occasion here for that reason.

2. Prior to my massage, I requested a glass of water. We were told that because the restaurant was closed, I should go up the stairs to the 3rd floor to drink out of a water fountain (what??). This is the first time I have not been offered a beverage before or after a massage. Most spas will provide lemon/cucumber water, sometimes tea and small treats in the waiting area. The staff could have easily accessed a glass from the closed but accessible restaurant (the doors were open and there were many clean glasses in sight). I was also not offered water following my treatment, which seemed unusual. I understand reusable water bottles are encouraged while using the water circuit. But for customers paying extra for your massage services, at least offer them a glass of water.

3. The food served in the restaurant was average with a very limited menu. Our red wine was served so cold, condensation formed on the outside of the glass. The server we had was kind and attempted to bring another glass from a different cellar but the same occurred. I told her I would continue to drink this wine, and it was not removed from our bill.

4. The layout feels disorganized. Due to construction, the ladies change room is in a different out-building. The woman at the desk was kind in her explanation directing me and my partner in opposite directions to our respective change rooms but it was still confusing to understand. To create an elevated experience, I would suggest having extra staff guiding guests to change areas. The women’s change area is very dingy and reminds me of a high school locker room, but hopefully the construction fixes this.

Overall, I would recommend this place for a relaxing afternoon with friends, but not for any special occasion. The massages, pools and views were wonderful. Bota Bota has great potential, but there does seem to be some minor hospitality/management issues that could be addressed.

Even though social distancing rules are in place, we were still able to take advantage of every feature available the day of. An hour reflexology massage is highly recommended as I was extremely impressed with how the chronic pain in my legs, dissipated immediately.

My go-to place. Reception area ALWAYS takes forever tho