Helpful staff and great service

Extremely competent, organized and helpful! Very happy with our new car, and everyone at this dealership went out of their way to make this a very easy, smooth buying process. Would use again!

I feel like it’s time to leave a review. I have been coming here for years and these guys come through every time. I can be a pain in the butt, and I’d like to thank everyone there for always being helpful and dealing with me. Especially Javier. This guy deserves a raise. Always top notch and will keep coming back because of him.

Very nice staff! Clean environment, took all the necessary precautions during appointments. They found me the perfect vehicle for my family at a great price. 100% would recommend.

My wife and I recently purchased vehicles from Brantford Volkswagen. Prior to this we had visited other dealerships and the level of service was great but not to the extent of what we received at Brantford Volkswagen.
Amber was our sales agent and she is the epitome of what I characterize as someone who puts customer service at the forefront of the sales process. She is extremely knowledgeable, friendly and took the time necessary to inform us of everything we should know about the vehicle we were interested in. In fact, we ended up purchasing two vehicles. One new and the other used. The used vehicle was spotless in and out. Certainly a reflection of the pride they take in their business.
Even the way they have the sales floor furnished made us feel very comfortable.
Additionally, when it came time to negotiate the prices of the vehicles we were purchasing Amber was back with an answer from management within minutes. In the past, with other dealerships we had to wait lengthy periods of time to get an answer on the price from management. I think this sales tactic is outdated and I appreciate that we did not have to sit through a long drawn out process.
In closing, I would not even be writing this were it not for an exceptional experience in our vehicle purchases. Well done Brantford Volkswagen. You are doing it right. Keep up the good work!