Disappointing and unprofessional best describes my experience with Mr West, owner of Budget Blinds of St Catharines. During an in-home consultation, his carelessness, while accidental, inadvertently caused significant and costly damage to my newly installed kitchen island. His inappropriate response and dismissal of the incident as being a causality of renovations was both insensitive and insulting. He offered no immediate resolution and failed to deliver what could have been an opportunity to change the outcome of my experience. A genuine apology would have been most appreciated. I was contacted by him only in response to a formal complaint that I submitted corporately to Budget Blinds Customer Service. While my experience with their customer relations liaison was professional and supportive, I do not believe, as a franchisee owner, Mr West is their best example. I will not be recommending his business.

Excellent customer service, goes out their way for customers. Thank you.

Denis is professional and extremely helpful and patient.

I would not hesitate to recommend Denis, this is the 2nd home that Denis has helped us choose our blinds for and I would not use anyone else.

My blinds are beautiful

Thank you Denis

I absolutely LOVE my new blinds! The service was EXCELLENT! Thanks Denis!