I called at 9:10 to reserve a car for around 12:30. I was looking for economy but they only had mid and full sized sedans remaining (last minute so no big deal) so reserved the mid. When I arrived, one attendant was dealing with another customer and was saying to them “because you reset the mileage, I have to calculate the distance traveled TO UNDO YOUR SCREW UP” (not quite an exact quote but something with the same rude, accusatory tone).

Anyway, that attendant couldn’t find my reservation so had someone else come over (the only other person working there from what I could tell). I recognized this man’s voice from the morning when I called for the reservation. He couldn’t find it but recognized my name and admitted to me that he forgot to put in the reservation because got distracted right after I called. Unfortunately, there were no more sedans available anymore so they gave me a minivan (for the price of the mid-sized sedan I had tried to reserve).

When I returned to drop off the keys, I saw every other car’s windows were down (it was a hot sunny day) so I figured it was intentional so left my car’s windows down too. The first attendant from noon (the rude one) was now the only one there. I mentioned the windows, thinking I was doing him a favour, but he asked me to roll them up for her instead.

So overall, not a great experience. Their prices are not great either.

I called at 9:10 to reserve a car for around 12:30. I was looking for economy but they only had mid and full sized sedans remaining (last minute so no big deal) so reserved the mid. When I arrived, one attendant was dealing with another customer and was saying to them “because you reset the mileage, I have to calculate the distance traveled TO UNDO YOUR SCREW UP” (not quite an exact quote but something with the same rude, accusatory tone).

Anyway, that attendant couldn’t find my reservation so had someone else come over (the only other person working there from what I could tell). I recognized this man’s voice from the morning when I called for the reservation. He couldn’t find it but recognized my name and admitted to me that he forgot to put in the reservation because got distracted right after I called. Unfortunately, there were no more sedans available anymore so they gave me a minivan (for the price of the mid-sized sedan I had tried to reserve).

When I returned to drop off the keys, I saw every other car’s windows were down (it was a hot sunny day) so I figured it was intentional so left my car’s windows down too. The first attendant from noon (the rude one) was now the only one there. I mentioned the windows, thinking I was doing him a favour, but he asked me to roll them up for her instead.

So overall, not a great experience. Their prices are not great either.

We rented a Budget car for our trip to Newfoundland. We purchased third party car insurance. During our time, a bag containing the key to the rental car was stolen. We had to access roadside assistance. Of course, we were charged for the tow. We need to make a claim but what has been very frustrating is that Budget did not provide us with a breakdown of those expenses for insurance purposes. I had to call several departments for the an itemized list of expenses, but they all gave us the run around. Their billing department is very disorganized. I would suggest anyone other than Budget for your vacation.

We rented a Budget car for our trip to Newfoundland. We purchased third party car insurance. During our time, a bag containing the key to the rental car was stolen. We had to access roadside assistance. Of course, we were charged for the tow. We need to make a claim but what has been very frustrating is that Budget did not provide us with a breakdown of those expenses for insurance purposes. I had to call several departments for the an itemized list of expenses, but they all gave us the run around. Their billing department is very disorganized. I would suggest anyone other than Budget for your vacation.

I forgot the person’s name who was in there when I rented the car, he was very nice and please do not completely base your opinions from reviews, definitely go with your experiences. We are human’s and we do make mistakes.

NO STAR ACTUALLY – VERY RUDE

I called to reserve a vehicle to rent, I was unable to rent due to age which is no issue. I understand its hard to find a rental car under the age of 21. However too bad I didn’t catch the name of the man I was speaking with. he was quite ignorant and rude explained to me very aggressively that no one in the city will rent a vehicle to me. take your business to enterprise down the road where they value you money and treat you with respect. Even though I cant rent from there either the lady I spoke with was very kind and polite. Its worth the couple dollars more for top notch service at enterprise!