October 11 2020 / my baby Rosie was wonderfully cared for by all at the hospital before her passing. Without their kind and compassionate words, this decision would have been much more difficult. Many thanks to everyone that Sunday afternoon for making her life as best as possible. I won’t forget you.

It is always a heart wrenching experience to have to rush your beloved pet to the hospital, especially when you know it is a one way trip. Our family unfortunately suffered a big loss with our beautiful cat Domino last week. She fell ill so quickly overnight that we had to rush her to the emergency hospital. Due to covid, we could not enter, so I had to hand over my cat and wait in the car for the vet to call. From the moment we arrived, the staff was incredible. So friendly, so loving towards my sweet girl, and so sensitive to us knowing this may be the last time we see her. The vet called and we were given the news we knew was coming – our beloved cat would not survive. The vet gave me a quick background on his history as a vet and told me the truth – he said “even if I walked in with a briefcase of gold bars, you still wouldn’t be able to save her”. I broke down, but we knew already that she had progressed so suddenly, we may never see her again. I whole heartedly respected his honesty and glad he gave me the truth, and not taken advantage of, by trying something that could cost me thousands of dollars and not get my cat any better.
They administered some pain meds, and brought our sweet baby girl out in a blanket for us to sit on the bench and say our goodbyes. It was gut wrenching, but the staff was so kind to us, not rushing us, allowing us privacy and time with our baby. We picked out her urn and said our goodbyes. Everyone was so loving and caring, soft spoken and compassionate. Obviously no one wants to have to rush their loved one to the emergency vet, but if you do, this is definitely the place to take them for the best care and concern. I dread ever having to take a pet to the emergency, but I most definitely would return here because I know the TLC my animal would receive and get the best advice

Spent my new year’s day parked in the Vet parking lot for 7 hours today because my beloved senior furball had unexpectedly collapsed this morning. I immediately called this hospital, which I have never been to before, and was welcomed by comforting and caring souls. I was warned that it would be a 2-4 hour wait and was explained of the policies instructing me not to leave. These policies aren’t the most ideal but understand that they are in place for the safety of our animals and staff. I am so pleased with the service, professionalism and level of compassion and generosity by all staff members here, particularly Dr. Dam who explained everything in detail, outlined my next steps and made referrals for more diagnostic tests to be done. I left the parking lot with a happy pooch and a very big smile on my face. The prices are extremely fair and reasonable and reflect a quality of care that is rarely seen in vet clinics/hospitals. Thank you for helping my little furball.

From my first phone call to the last interaction, I was treated with professionalism, compassion, and respect by every staff member and doctor that I talked to when my cat, Nate, was at BVE&RH in the last week. I received regular updates and I was offered options for treatment. I was confident that Nate was receiving the best care at all times. I hope you don’t have to take your pet to an emergency vet clinic, but if you ever do, I strongly recommend Burlington Veterinary Emergency & Referral Hospital.

Can I give this place zero stars, because that’s what it deserves. Just called about our cat that is laboring and having a hard time breathing and they told us that we have to wait in the parking lot for 4-6 hours. When I tried to talk to them about leaving the cat to make sure that she gets the best care and that we have to go home because it’s past midnight and we can’t sit in a parking lot for that long, we were told “too bad” that’s the policy. Really?!? Considering what is happening in the world, how about some compassion and flexibility in your policies? The same policy that says we have to wait outside for 4-6 hours is the same reason we can’t miss a day of work and potentially lose our jobs. When I said I guess we’ll just watch our cat die at home, the person on the phone said, “I guess so.” That broke my heart. In a time where we need to be supporting each other and coming together, this is the attitude this animal hospital has? I talked to two different people and it was pretty much the same thing, so this is a most likely a company wide philosophy. They better pray our cat doesn’t die, because the amount of compassion they will be shown will be equal in quantity and quality to the amount they afforded us. Believe it!