I placed an order over the phone from out of town for a friend to pick up as a treat to celebrate her new job. The person who answered the phone was abrupt and not very friendly. I asked if my friend would be able to pick up today and the clerk said yes, asked for her name and my number. I asked if they would be giving me a call when the order was ready and she replied “no, we’re too busy for that” in a rude tone and hung up.
The cupcakes were beautiful and the order was ready today for my friend but they were also rather abrupt and rude with her when she picked it up. I understand having a bad day but that’s not an excuse for being rude to people wanting to support a local business.

Great baked goods, cool baking gadgets. I like the screen door- super cute, like your going to grandma’s house for a treat. Just wish the staff were friendlier, they all seem annoyed that you’re buying something.

Visit 17/03/21
Unparalleled customer service.
If ever you’re in Kingston visiting or a resident and you want to brighten your day stop in for some delicious snacks or beautifully crafted unique gifts/items.
I went in for a gift for my mom and the staff went above in beyond wrapping and ensuring my gift was beautiful and sure to impress.
What sets this establishment apart? Most stores have one or two staff members who go above and beyond but at this store every single employee makes you feel like you’re their only priority.
Such a beautiful atmosphere sure to make your day every time.
Easily one of the top stores in Kingston.
A must visit.

So this morning I called cards bakery as I have done so many times to order there sticky buns. I have not been there in a few years as we now live two hours away. I have sent 100s of people to this bakery over the years.

Today however showed me that not only is customer service dead but they baked it and sold it away. I started walking out of the store after paying and not getting what I ordered. The cashier told me to have a nice day and I responded it could have been better.

When either a manager or the owner decided to make a snarky comment towards me. Which I stopped and I told her that I drove two hours for these and she responded that I HAD NO REASON TO BE UPSET OVER STICKYBUNS.

so not only do I get the poorest service I have ever seen they proceed to tell me how I’m supposed to feel about it. I’m so glad they are the ones that have to go back and tell my 4 kids that sorry they our only sticky buns and no reason to get upset or mad. If I would have even attempted to act that way in any job I have ever had I would been fired on the spot.

See cards the best form of advertising is word of mouth we in the customer service industry know and understand this. Can you guess what I’m telling everyone about your bakery. I only wish I could give your company negative stars.

Edit. I called this morning and said two six packs of cinnamon buns the person who answered the phone clarified if I wanted them in biscuits or sticky buns. She then asked me for my name and number

Then I went there and I asked for my order exactly what I asked for she said no on the sheet it said two I said that’s not what I ordered and then she told me there is a third one over there which I did not respond to as I was turned around looking at a cookie for my son as a treat which I also bought. I then paid and she told me have a nice day and I gave my response. So please try again.

Since you where 15 feet away talking to two other employees. I’m glad that you jumped to conclusions decided to make a near nothing experience. Turned into such a negative experience with a response that is near priceless that shows me exactly the kind of person you are. So thank you for turning a place my family has been going to and enjoyed for over a decade. That is definitely the best customer service I can imagine.

Cards bakery provided a wonderful chocolate cake for my son’s birthday. It was beautiful to look at and delicious. But you’d expect that from a good bakery.
What really set the bakery apart was the service I got when I phoned to order the cake. The lady I spoke to was great and really did everything she could to help me, even though when I phoned their order book was full. It was great service and made me feel like a valued customer.