Terrible. Not only do they not remind you when they say they will, but they do not even tell you that there will be a significant delay (about 5 hours) the day before or the same morning.

Our move was scheduled for 7:00 to 8:00 in the morning. At 9:15 we called to find out where they were and they told us that the truck was not ready, that it would be around 12:00 and that they would contact us to keep us informed. Obviously this has not been done.

In the meantime we contacted several other companies and one of them was available and less expensive than Therrien & Fortin.

So we called this beautiful reliable company to cancel the move.

Thanks for the headaches and the loss of time, it is very appreciated! You should consider changing your motto because “A move with peace of mind!” is really not representative of your company.

They are capable of the best and the worst. Great move 6 months ago but horrible lately. Super slow employees arrived 1:30 late, do not pay attention to your belongings. They spent the day quarreling, sending employees out to our job site, a real nightmare. They even started throwing my boxes at some point. Honestly, they are barred for life. I tried to join the management but impossible!

*** POOR QUALITY OF SERVICE ***

We had a move planned today at 8:00 am. It is now 11:15 pm and they still haven’t arrived and they don’t answer the phone when they are called. Really a big lack of professionalism! We can’t wait to see if they will arrive or cancel ……

Here is our moving history with this company:
I confirm the day before with them the time of our move between 7:00 am and 8:00 am, everything is ok. Next morning, I receive a call at 7:45 am to warn me that the team that was to move us has not appeared and that it will be around 11:00. At 11:30 am, no news and we have difficulty reaching them. At 12:30 p.m., I receive a text to inform me that they are sorry and that they are doing their best to send us a team as soon as possible.

We decide to go through their office, my spouse notices that the door is not locked and that there is nobody inside. Everything is upside down and there is a smell of cigarettes …

Finally, we decided to move the rest of our furniture ourselves. Very very disappointed with the service, no professionalism, I do not recommend it to anyone.

Very nice team for my part I have no complaints despite the negative comments I have read I had a total other experience. Professional and fast team. Listening to needs! I highly recommend