Been dealing with them for over a decade, 4 separate vehicles, these guys are amazing.

Shuttle Bus Driver was very polite
I havent seen or heard anyone in Town thats a real blood canadian that call the customer “Mam , Sir ” hes friendly regardless of what race ..
Service Manager was also great

Was very disappointed with the service Noral Toyota has provided a loyal customer of over 8 years.
Our 2013 Toyota 4Runner was purchased at Noral and had the additional ECP gold package added to the coverage of the vehicle. The vehicle began to have multiple issues throughout 2018 ( Both Electrical and Mechanical issues). Toyota technicians diagnosed the vehicle on 2 separate occasions that the Fuel Injectors needed replacement. Each time the Fuel Injectors had been replaced, “Check Engine” lights still came on.
The technicians cleared this vehicle for the road and it led to the vehicle losing full power steering and electrical systems while in service.

Upon multiple appointments , Technicians validated with Toyota corporate that the compression in the cylinders had a loss % greater than 10%. Toyota Mechanical Specifications lists spec @ 10% or greater.
The entire 1st Bank of the engine had Cylinder 1, and Cylinder 5 having upwards of 35% loss through the intake. The engine only had achieved mileage of 103,000km With the ECP providing coverage on this engine until 200,000km.
The claim was now made by the dealer that warranty was void and that Toyota would not perform these repairs under any coverage. This will leave a bill of repair greater than 5000.0 CAD for Intake valve replacements and most likely Cylinder replacements , Unfortunately this is the loyalty this dealer provides to a 2 vehicle Toyota owner which has had all services on both vehicles completed at Noral.
The best option they could do was offer me to trade-in this vehicle , this 2013 4Runner has just over 100,000km.
This is the service you should prepare to expect from the dealer , regardless of the brand loyalty or dealer loyalty you have shown, they will find an opportunity to void you of the coverage that you have paid over 4500 dollars for.

If you have the ability, please purchase from another dealer and recognize that there is no customer loyalty both from Corporate Toyota or this dealer. Grab a cheaper shop rate and service your vehicle at a local autobody shop.

Normal Toyota at Fort McMurray was Excellent and Professional Service:
from a Very Warm Welcome to an Amazing Courtesy to give to Customers a very Comfortable and Safe Ride back and forth for Pickup. Everything was very Satisfactory.
That’s Toyota’s Culture and meaning for Customer Service …
Thank you Ftmac Noral Toyota …
Jean Jacques
Owner of 2018 4RUNNER …

Looked at a 2013 Toyota 4runner that seemed like a decent price at $26900 was given an inspection list of items that were issues with the used vehicle and would be fixed upon purchase. Went down with a check in hand to purchase the truck and decided to do a quick once over on the vehicle. To my surprise the air intake box was missing clamps and broken brackets. I decided to look a little further and discovered the intake was not sealed at all into the air filter box. The intake pipe is full of dirt. Engine is dusted. Buyer beware!! What type of dealership does not inspect the vehicle even to the amateur degree before listing it. This truck seems like a good deal but is as crooked as they come. Super unprofessional.