Had water softener problems and asked if they could send some one to come and fix the problem.Was told to call him directly. I called him twice before he answered. He said he was busy and would come tomorrow. Never showed up and never called.I complained to office and suddenly he called and said that he did come to my place. I found out later that he went to wrong address. He was mad that I complained about him . I still wanted to give him a second chance and asked him could he come over and fix it. His reply was that he was too busy and hung up on me. Found out later that he was the ex owner and did this part time. Not good customer service. Wish I could give him no stars on my review.