I have been shopping here for the past two years. Selection of food and products is pretty good.

My only issue is that some of the staff are a little rude or whenever they are trying to promote a credit card they don’t understand the concept of “no thank you, I am not interested”. Several times while paying for my groceries and such I have been asked about getting a credit card with them. Whenever I say not interested they just keep saying their script about how you will save money and such in hopes of you changing your mind about the card.
I don’t know why but this has always bothered me.
Anyways 4 stars because of that but 99% of the time it’s a good experience like shopping at any other grocery store.

The photo and electronic section is very under staffed. I watched an older gentleman run around like a chicken with it head cut off on December 2nd. He was dealing with pick ups,phones,a line of people wanting and looking for items. While doing this he was also trying to help with self photo finishing. I felt so sorry for his as on my way back there I witnessed multiple staff members standing around talking. He called for a manager twice looking for help that never showed up. This poor gentleman needs a raise. I know if I had to manage what he was dealing with i would have quit. I don’t know his name but I wish to thank him for his great service. The management should be ashamed of themselves for putting him and the customers through this.

Connor in the cell phone section is a great person to deal with! He will hook you up a deal if he can, and he is pleasant to chat to. Nice guy!

Please take the time to actually train your associates on the Scanning Code of Practice. Once again I took an item to customer service with picture proof that the price on the shelf was lower than the register. The first person I spoke with said I could have it at the lower price. When I explain that the lower price is less than $10, I should get it for free. He then called someone else over who took the item and went to where it was on shelf. When he came back, I was told that the price tag was for a different item. I once again showed him the description and even had him type in the sku number to prove I was right. He was willing to argue with me over a $7 item. Once I proved I was right, he just turned his back on me and the original guy, rang it through as no charge. This code of practice is to both protect buyers, as well as alerting retailers that a price on the shelf is labeled incorrectly.

BASIL best guy! Always working, always helping. Not only he knows the products inside out but he ensures we find what we’re looking for. Also walks you towards the aisle by being a guide and shows you all the range of products. Positive and inspiring!