We had an opportunity to visit Whisk Cake and sample some of their desserts in their retail store. Being able to sample their food helped to solidify our decision to go with them as our wedding vendor.
On the day of the wedding, the cake was delivered on time and was a beautiful design. They also included a cake stand/platter at the last minute after we had a hard time finding one that we liked. The flavour/quality of the cake was absolutely outstanding, and we received many compliments from guests on the taste. We definitely feel that we made the right choice to go with them as our vendor.
Before the wedding however, communication with them was difficult. We called the shop, and when we were able to get through, were instructed to send an email with our questions. This was done 4 weeks in advance of our date. Two weeks before the wedding anxiety was high as we hadn’t received any answers to our questions. Ultimately, a family member visited the store on our behalf (as we live outside of Kelowna) and got all of our questions answered. We don’t feel that it should be so difficult to maintain a line of communication with your wedding vendor. In the end we are still very happy with our cake, and would still very much recommend them, but this made the weeks leading up to the wedding more stressful than they should have been and made for a bit of a frustrating experience.