We visited the Apple store in Chinook this week. Under the Covid health management processes that are in place, all I can say is have patience – a lot of patience!!

When you get to the store, entry is blocked off by barriers and is visibly being managed by staff in masks. We felt this was appropriate.

However, there is a lack of signage to communicate where you need to go and what you need to do / comply with to get into the store. As such we waited where we could see someone to talk to. This resulted in a never of customers in the middle of the mall hallway and had Mall security telling us how we had to line up outside the barriers.
When we got to speak to the employee we were then told we had lined up in the wrong place and had to go line up for a health check around the corner.
Once through the health check we were sent to another line, which we discovered when we got to the end of it that this was only to be registered for an appointment to go into the store, after which we were sent to another line-up to actually go into the store.

Customers were fetched from this line to go into the store, but not from the front of the line as we expected. People were collected from anywhere in the line in what appeared to be a random method. We eventually overheard it being explained that depending on what you were going to see/buy each section of the store was running at different speeds and as a gap appeared in a section, the next registered person for that section was collected and taken in.

Once in the store, due to the limited people in there, the experience and service was excellent!

So from that learning, we would recommend to make an appointment on line if you can and come prepared to wait and have patience with the fact that the controlled entry will look and feel like chaos!

Aki helped us a lot today. He’s very nice and kind and he went above and beyond in helping us. He really did and it’s very much appreciated especially during these days where kindness doesn’t come by so easily. We got in around 6:30 and they’re almost closing and after a busy day and a bunch of grumpy customers (I bet), it’s amazing how he’s still cheery. Really great customer service. 😊😊😊

My friend bought me here the first time to buy the new Apple Watch. I wanted to try it on first before ordering it online and this is exactly what I wanted. The Apple Watch is amazing quality and they have the colour that fits me well plus the store is excellent and large area with plenty of Apple products to touch and feel. Recommend a visit

I totally understand that things need to be done differently , but when you go in and know what you want to buy and not shop around you expect better service than come back in 5 hours. Especially when there’s 4 staff members just standing around on their phone outside the store in the customers line up when there’s absolutely no other customers in sight. One would think that a company like Apple would set up a few remote sell desks to help customers who know what they want instead of paying a bunch of staff to just stand around.

I always have a great experience with the professional and friendly staff at the Apple Store but tonight was just exceptional.
I was struggling to recover my apple ID to book a time to come into the store to buy a phone because I don’t have an apple phone anymore so Mark just took me under his wing and showed me exactly what I needed to do. He sold me a lovely phone that I absolutely love. He was so professional and patient with me! I will absolutely be back and recommend my friends to come back again.