I had a cashmere winter coat cleaned. This coat was fairly new and Hardly worn. When I got it back I noticed that the inside silk liner was detached from the inside of the coat and the hem line was hanging 2 inches past the bottom of the coat and was completely freyed. When I called to complain she told me I dropped my coat in like this. I explained to her that I only wore the coat 3 times and it was an $800 coat, I was 100% sure it was not in that condition upon drop off. She would not listen to me and argued with me until I hung up on her. I will never go here again and don’t recommend it to anyone else! Terrible business.

To the ‘lady’ in the back: GET OUT OF CUSTOMER SERVICE! You are rude and disrespectful to customers! I did not appreciate being dismissed so rudely when the lady at the desk inquired with you as to whether my drycleaning order could be done by Friday. This is Tuesday! How rude of you to look me in the eye and so abruptly say “NO!…not by Friday…next Tuesday! And then to waive your hands as a gesture for me to leave when I stated, and you heard me, “…that won’t work for me. I need this by Friday” (yes, 4 days away!) I will never use this drycleaner again! My request was not unreasonable and if you couldn’t accommodate this, a polite response was all that was necessary. Do not ‘dismiss’ a customer as if I am not important. This is a customer service business. I will take my $$$ elsewhere and recommend other do the same!

absolutely the worst experience of my life thus far!, I dropped my suit off on Monday for a wedding the following Saturday, told it was to be done on Wednesday, I showed up Saturday morning and they LOST! my suit! yes lost !! they could not “locate” my suit so I had to go and find something else to wear, this is still ongoing as I have not received a phone call from them as to what will transpire now.
I will be sure to write an update… as it stands now I would never use them and I will certainly notify the local paper.

Absolutely fabulous service! Excellent pricing and fast work!!

I brought my satin prom dress in for cleaning back in February with one water stain on the skirt of the dress. When I went to pick it up, there were MANY more large stains and the water stain was not even touched. I returned the dress to the store and complained about the awful staining. I was told the dress would be re cleaned. After many months of the dress sitting in the store they finally re cleaned it, but the dress is still a mess. Also very disappointed with the communication as I didn’t even get calls on when to pick up the dress and the ladies working there did not seem to have the same information regarding the cleaning of my dress. This whole process lasted over 5 months and my dress is ultimately much worse than when I brought it in. I would strongly recommend taking your dresses elsewhere if you truly care about them. Very disappointed with burtol cleaners in Brantford.