Hi end it’s nice to be Italian and appreciate the quality of the products

Poor customer service, staff was busy in dance rather then to help us. Two of the girls were dancing and one of guy help us and went for finding shoe and after ten minutes he came with pair of shoes and then missing. Even he did not ask is it fit or not.

Poor customer service. Was told the employee at the cash did not “know how” to apply my SPC discount, had to get a manager to assist her while she seemed almost as if I should just let it go. Finally got my shoes delivered to the store after waiting a week (the UPS notification identified the item as delivered a few days ago… they told me they could not go get my shoes for me until I get a specific email from them regardless of the fact that I’d been waiting for my shoes for 5 days at that point). Will be going to pick up my shoes today but will not be returning to Aldo due to the poor customer service and slow delivery I received at a high price.

Poor customer service. I was returning an item last night and had to wait for the manager to serve me because no one knew how to process a refund. They had recently hired some new staff who hadn’t been trained in this procedure and the only other person, the cashier was out of the store on a washroom break. Initially, I was asked by the new employee to come back the next day but I refused because I thought that was a ridiculous request. The manager was asking for my personal information but could not hear me properly, so I raised by voice. She admonished me for speaking too loudly, which I found to be rude. Overall my experience was not pleasant or impressive. What a difference from my first visit to the store. I believe a business ought to hire people with the technical and customer service skills to ensure excellent customer service. It is a competitive environment in retail and a business cannot afford to lose customers or acquire a bad reputation. This is an example of Capitalism at its best. I’ll be shopping elsewhere.

Good prices and a nice selection of shoes. Staff often tries very hard to oversell other items, such as wipes, cleaners, etc, when purchasing shoes. After numerous visits and encounters with different sales rep, its very obvious that they have been coached to tact on these items, even after customers say they are not interest. People not being interested in a product does not mean they need to be taught on what the item does. Also, each sales rep tries very hard to get customer emails (and having worked in retail I understand why) but after explicitly saying I am not interested without fail they will claim their goal is to reduce their paper usage for the environment…right before providing a large plastic bag. I’m sure many customers feel the same way. I don’t think this is a sales rep problem, I strongly believe they were coached to act in this manor as many conduct thenselves in the same way.